Shipping and Return Policies
We ship worldwide via UPS within 1-3 business days and offer free shipping within US.
We have a 7-day return policy. All returns must be sent back within 7 days of receipt. We reserve the right to refuse returns that are:
- Shipped after the 7-day grace period
- Not in the original or damaged packaging
- Damaged in any way
All tags must be fully attached at the time of return.
NO RETURNS ON SOAPS.
SKINCARE within 7 days brand new, undamaged, sealed.
We are unable to accept returns for items purchased at other retail locations or other websites.
We are unable to accommodate merchandise exchanges.
Sale items are ALL FINAL SALE and are not eligible for return or exchange.
Refunds will be processed within 3 business days after receipt at our warehouse and will be issued in the same form as the initial payment. We do not refund original or return shipping charges. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or Federal Express, which allows you to track your package. We are unable to accept a return COD.
The shipper must make all claims for packages lost or damaged in transit. Alina Petra is not responsible for delays in shipping or delivery due to forces outside of our control such as weather. Alina Petra does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at our sole discretion.